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Contract Management Support Specialist

SupportNinja
Manila
Remote
Full Time
5
Moderate

Summary

Responsibilities

  • Troubleshoot issues with contracts and AI assistant readability
  • Provide first line support for technical issues, onboarding, and training
  • Respond to inquiries and provide information and guidance
  • Collaborate with team and clients to resolve problems
  • Train on current or new initiatives
  • Maintain and enhance relationships with clients
  • Commit to service excellence
  • Perform other duties as assigned

Requirements

  • Minimum of 2 years experience in contract management applications such as Conga, HelloSign, DocuSign, AdobeSign
  • Experience troubleshooting contract issues and AI assistant readability problems
  • Experience in live support via Zoom/GMeet

Benefits

  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Apply Now

πŸ‘‰ Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 
 
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
 
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 
 
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.


What does a day in the life as a Contract Management Support Specialist look like?

    • Troubleshoot issues like blurry contracts, or if there is an issue with the AI assistant wherein it is unable to read the contract due to format issues, etc.
    • First line of the support team helping clients with technical support, on-boarding and training
    • Familiarity with contract management applications like Conga, HelloSign, DocuSign, and Adobe Sign.
    • Receive and answer inquiries by providing information and guidance
    • Work with the team and clients to offer alternatives to irresolvable problems
    • Provide support by training on current or new initiatives being introduced
    • Maintain and enhancing relationships with members and existing clients
    • Committed to service excellence
    • Performing other duties as assigned and /or required.

What are the required qualifications of a Contract Management Support Specialist?

    • Minimum of 2 years of experience in contract management applications such as Conga, HelloSign, DocuSign, AdobeSign
    • With experience in troubleshooting issues like blurry contracts, or if there is an issue with the AI assistant wherein it is unable to read the contract due to format issues, etc. 
    • Experience in live support via Zoom/GMeet


Ninja Perks and Benefits
*Full time employees
●     Competitive compensation
●     Adherence to government-mandated benefits
●     Retirement Savings Program with Company Matching
●     Life Insurance
●     HMO on day 1
●     Paid time off, birthday leave
●     Bonus and incentive plans
●     Opportunities for skills training and personal and professional development
●     Employee Referral Program
●     Beautiful office space (for onsite employees)
●     Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
 
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
 
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Apply Now

πŸ‘‰ Please mention that you found this job on CalmJobs, thanks!

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