Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S.
Recognized as a Top Workplace USA (2024)
Recognized as one of the Top Workplaces in Technology (2023, 2021)
INC 5000, Fastest growing companies in America (2023, 2022)
Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area
2020 NXT UP - Top Federal Emerging Technology and consulting firms
2020 Inaugural DC Metro’s Most Successful Companies
2020 Washington Technology Fast 50
NVTC Tech 100 (2020, 2019)
Job Description:
Softrams is looking for a CX/Innovation Lead for work on a Federal Service Desk contract with 100+ agents. This role will concentrate on improving the overall customer and agent experience by leveraging emerging technology and innovation. The CX/Innovation Lead will work to develop an understanding of customer expectations, needs, and issues by analyzing metric data and customer feedback to identify potential improvement opportunities. They will then develop solutions utilizing products, processes or services that enhance staff efficiency and responsiveness.
Public Trust Clearance:
This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.
Work Location:
We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.
About Softrams:
Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable.
EEO Statement:
Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process,
contact the Talent Acquisition Team at [email protected]