Helpdesk Technician

Summary

Responsibilities

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem-solving process
• Follow up with customers to ensure their technical issues are resolved
• Document technical knowledge in the form of notes and manuals

Requirements

• Minimum 3 years in IT helpdesk/support roles
• Experience in providing IT support and troubleshooting for end users
• Proficiency with Office 365 administration and support
• Strong knowledge of computer hardware, software, and networking
• Excellent communication skills, both verbal and written
• Customer-focused with a problem-solving attitude
• Ability to prioritize and manage multiple tasks simultaneously

Benefits

• $25 - $30 an hour