🚀 Launch your SaaS fast, with Larafast.

Production ready Laravel Starter Kit with everything that you need to start your next SaaS project, AI Wrapper or any other web application.

Launch Your SaaS Fast

Investigations Specialist

Notice:

This job posting is now over 3 months old. It is likely closed or filled. We recommend not applying and focusing on more recent opportunities instead.

Binance

Romania, Iași / Malta, Ta' Xbiex / UAE, Dubai / Bahrain, Manama

Remote

Full-time: Remote

Summary

Responsibilities

Support the Security/Internal Investigations team by handling customer inquiries and complaints related to on-chain investigations.
Analyze customer account data and transactions to assess the nature of illicit activities and follow the flow of funds.
Report and investigate fraud, scams, and thefts related to customer accounts.
Document investigative activities thoroughly, including steps taken and conclusions drawn.
Liaise with other departments to gather necessary information for investigations.

Requirements

Experience with blockchain analytics, using tools or manually tracing funds.
Excellent research and writing skills with the ability to communicate findings clearly.
Minimum 2 years of experience in customer service, preferably in finance or e-commerce.
Ability to interpret account data for informed judgments.
Critical thinking and strong investigative skills.
Able to work effectively as part of a team or independently with minimal supervision.
Strong security awareness and attention to detail.
Professionalism and high moral sense.
Proficiency in Chinese is preferred but not required.
Availability during core hours between 15:00 and 02:00 UTC+0, including one or both weekend days.

Benefits

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

Responsibilities

Support the Security/Internal Investigations team by handling customer inquiries and complaints as they relate to on-chain investigations into illicit activities.
Analyze customer account data, on-chain and off-chain transactions, account characteristics, and other information in order to assess the nature of the activity and follow the flow of funds.
Report and investigate fraud/scams/thefts, examine if stolen funds are sent to a Binance account, or if unauthorized transactions took place within Binance accounts.
Thoroughly document investigative activities, to include steps taken, information gathered and conclusions drawn.
Liaise with other departments to provide or gather information as it relates to investigations and customer accounts.

Requirements

Experience with blockchain analytics, either using tools or manually tracing funds effectively using relevant blockchain explorers.
Excellent research and writing skills; able to communicate findings clearly and concisely.
Minimum 2 years experience in customer service, preferably in finance or E-commerce industry.
Ability to interpret account data to make well informed judgements.
Ability to think critically and consider possibilities when troubleshooting, superb investigation skills.
Able to work effectively as a team member and also independently or with minimal supervision.
Strong security awareness.
Great attention to detail and solid analytical skills.
Professionalism and high moral sense.
In addition to English, proficiency in Chinese would be preferred (but not required).
Core hours for this position need to be between 15:00 and 02:00 UTC+0 and include coverage for at least one or both Saturday or Sunday.