As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Description
The Partner Engagement Team is responsible for measuring, monitoring, and optimizing the performance of suppliers within a particular set of languages. Performance includes, but is not limited to, on-time delivery, adherence to all client and project-specific requirements, and defect-free deliverables. This Team is responsible for understanding customer capacity requirements as communicated by the Program Squads and liaising with Talent Procurement to ensure such capacity requirements can be met. As part of ensuring capacity, the Partner Engagement Team will monitor supplier utilization and advise supplier selection to the Program Squads accordingly.
MAIN DUTIES
The following is a non-exhaustive list of responsibilities and areas of ownership of the Partner Engagement Manager:
- Responsible for overall performance (internal & external resources) of the languages in the program, capacity planning, resource utilization, on-time delivery (OTD), and quality.
- Coordinate internal linguistic resources, by performing onboarding, time-tracking, workload management, and performance management activities.
- Through engagement with the Program Squad, make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty. Suitability may be based on quality, OTD, market/language strategy, capacity needs, content specialty, or client-specific requirements.
- Lead communication and onboarding of suppliers to new client programs, ensuring availability and suitability for such work.
- Maintain supplier skilling in specific tools.
- Monitor utilization to ensure supplier usage is in alignment with strategies as defined by Program Operations, Partner Success, and Language Operations. Engage with the Program Squad should adjustment in resource usage be necessary.
- Communicate with and support Talent Procurement in the creation of new recruitment campaigns to identify and onboard new suppliers to the program.
- Ensure regular quality measuring of suppliers in alignment with Welocalize quality strategy.
- Monitor and flag suppliers performing beneath defined thresholds. Supplier performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.
- Initiate Quality Improvement Plan (QIP), RCAs, or CAPAs, as needed. If QIP is deemed unsuccessful, inform Talent Procurement.
- Work with Program Squad to understand customer capacity requirements and take appropriate actions to ensure such requirements are consistently met.