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REMOTE Senior Technical Assistant

Latitude

Washington, DC / Annapolis, MD / Alexandria, VA / Baltimore, MD / Canonsburg, PA / Chicago, Il / Delaware, DE / Jacksonville, FL / West Virginia, WV / Glen Burnie, MD / Frederick , MD / Florida / Crystal City, VA / Connecticut, US / Clearview, FL

Remote

Contract

Calm

Summary

Responsibilities

Deliver high-quality technical support to end-users, addressing issues related to hardware, software, and network systems.
Develop and maintain comprehensive documentation, including user guides, knowledge base articles, and standard operating procedures.
Collaborate with IT teams to enhance system processes and improve documentation.

Requirements

Strong technical support abilities.
Solid background in Technical Writing and System Operating Procedures.
Expertise to troubleshoot and resolve technical issues.

Benefits

Competitive hourly rate of $35 - $40.
Remote work options.

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!

Full Details of Job Post

We are looking for a proactive and skilled Helpdesk Support Specialist to join our team. This role requires not only strong technical support abilities but also a solid background in Technical Writing and System Operating Procedures. The ideal candidate will have the expertise to troubleshoot and resolve technical issues while also crafting clear, concise documentation to support end-users and internal teams.

Responsibilities

Key Responsibilities:
Deliver high-quality technical support to end-users, addressing issues related to hardware, software, and network systems.
Apply your knowledge of System Operating Procedures to diagnose and resolve technical problems efficiently.
Develop and maintain comprehensive documentation, including user guides, knowledge base articles, and standard operating procedures.
Document and track user issues, solutions, and feedback using our support ticketing system.
Assist with the setup, configuration, and ongoing maintenance of IT systems and equipment.
Collaborate with IT teams to enhance system processes and improve documentation.
Provide training and support to users on new systems and procedures.
Ensure that all documentation is up-to-date and accessible to users and internal teams.

$35 - $40 an hour

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!