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Sales Support Specialist

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This job posting is now over 3 months old. It is likely closed or filled. We recommend not applying and focusing on more recent opportunities instead.

Latitude

Windsor Mill, MD

On-site

Full Time

Salary: USD45,000.00 - USD55,000.00

Moderate

Summary

Responsibilities

Answer a high volume of inbound calls and resolve customer inquiries via phone, email or mail.
Maintain customer records by updating account information.
Resolve product or service issues and provide solutions to complaints.
Process customer adjustments for financial accounts.
Manage accounts receivables, accounts payable, and inventory for sales personnel.
Assist with placing orders, processing refunds or exchanges.
Support the sales team by completing quotes and orders and providing product knowledge.
Perform data entry and research for parts and equipment ordering.
Create and maintain spreadsheets in Excel.
Provide support to Sales & Marketing leadership as needed.

Requirements

3-5 years' experience in customer service or a similar job function.
Professional telephone etiquette.
Proficiency with MS Office Suite (Outlook, Word, Excel).
Self-motivated, organized, and ability to multi-task.
Excellent written and verbal communication skills.
Strong interpersonal skills to interact with all organizational levels.
Ability to build relationships with cross-functional team members.
Strong problem-solving and critical thinking skills with attention to detail.
Capacity to follow detailed instructions and handle variable problems.
Experience with Sage 100 is a plus.

Benefits

$45,000 - $55,000 a year salary.

Apply Now

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Full Details of Job Post

As a Customer Service Representative, you are the "front line" of our workforce and serve as a critical connection between the customer and our employees. The Customer Service Representative administers various customer service operations to include sales order processing, account management, and warranty claims processing.

Duties

Answer a high volume of inbound calls and resolve customer inquiries via phone, email or mail.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Manage sales person's accounts receivables, accounts payable, and inventory.
Assist with placement of orders, refunds, or exchanges.
Supports the sales team by completing sales quotes, customer orders and providing product knowledge assistance.
Assist with the preparation of job quotes.
Data entry and research for parts and equipment ordering (inventory tracking).
Creating and maintaining spreadsheets in excel
Support Sales & Marketing leadership as needed
Provides appropriate direction and support to team members to ensure effectiveness and efficiency of systems and procedures

Requirements

3-5 years' experience in a similar job function.
Professional telephone etiquette
Proficiency with MS Office Suite (Outlook, Word, Excel)
Must be self-motivated, organized and have the ability to multi-task
Excellent written and verbal communication skills; strong interpersonal and communication skills to interact with all levels of the organization as well as professionally represent the company to outside parties
Ability to foster and build relationships with cross-functional team members throughout the organization.
Superb skills in problem solving and critical thinking with attention to detail and follow-up.
Capacity to apply a good understanding to carry out detailed written or oral instructions; deal with problems involving variable in standardized situations; understand fundamental flow of shop material and its problems or material handling.
Enter orders, tracks delivery, provides supporting documents, and tracks inventory.
Experience with Sage 100 is a plus.

$45,000 - $55,000 a year

Apply Now

👉 Please mention that you found this job on CalmJobs, thanks!