Tier II MSP Consultant

As a Tier II MSP Consultant, you will serve as the primary technical resource for clients, providing advanced support and expertise in managing IT systems, networks, and applications. You will be responsible for troubleshooting complex technical issues, assisting in project implementations, and ensuring high-quality service delivery to our Managed Service Provider (MSP) clients. This role requires strong problem-solving skills, excellent communication, and in-depth experience working within an MSP environment.

Responsibilities:

• Provide Tier II support to MSP clients, resolving escalated issues that cannot be handled by Tier I technicians.
• Diagnose, troubleshoot, and resolve hardware, software, and networking issues across a variety of client environments.
• Manage client IT infrastructure, including desktops, servers, networking equipment, and cloud services.
• Assist in the implementation and deployment of IT projects such as system upgrades, network design, and cloud migrations.
• Conduct proactive monitoring of client networks to identify and mitigate potential issues before they impact business operations.
• Maintain accurate documentation of technical issues, resolutions, and system changes in the ticketing system.
• Provide guidance and mentorship to Tier I technicians, aiding in their development and troubleshooting efforts.
• Coordinate with third-party vendors for advanced troubleshooting and system integration support.
• Ensure compliance with company and client security policies and best practices.
• Participate in on-call rotations to provide after-hours support when needed.
• Stay current with emerging technologies, products, and industry trends relevant to the MSP landscape.

$65,000 - $85,000 a year