Customer Service Representative-Swedish and Norwegian (Remote)

Full Details of Job Post

<p>Who we are </p> <p>CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.<br>CPM International celebrates diversity! We welcome everyone &amp; embrace unique styles. Our accessible workplace fosters inclusion &amp; empowers you to bring your whole self to work. Join us &amp; contribute to a vibrant &amp; innovative culture! </p> <p>Our Client </p> <p>Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. </p> <p><strong>We Care:</strong> Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. </p> <p><strong>We´re Curious</strong>: Proactive approach to problem-solving and a “can do” attitude. </p> <p><strong>We Achieve Together</strong>: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.</p> <h2 id="tasks">Tasks</h2> <p>What you will be doing? </p> <ul> <li>Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way </li> <li>You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions </li> <li>Offering an omnichannel service to our consumers via telephone, email, chat, and social media </li> <li>Developing a sound understanding of the products and services offered by our client  </li> <li>Embrace our company values and act as a brand ambassador</li> </ul> <h2 id="requirements">Requirements</h2> <p>What skills &amp; experience will you bring to us? </p> <ul> <li>A fluent level of Swedish with exceptional grammar and spelling skills </li> <li>A good understanding of Norwegian</li> <li>High level of English (Both written and spoken) </li> <li>A genuine passion for delivering outstanding customer service </li> <li>Ability to deal with sensitive calls with empathy </li> <li>Strong administrative skills with a keen eye for detail </li> <li>A professional outlook and proactive approach to problem solving</li> </ul> <h2 id="benefits">Benefits</h2> <p>What do we offer? </p> <ul> <li>Start date: October 28th</li> <li>Contract: Temporary 3 months with possibility to be extended (1-month probation period) </li> <li>Full time: (39 hours/week) </li> <li>Working days/Hours:  Monday to Friday 9am - 6pm - 1h lunch - 1 early day</li> <li>Salary:  €17,537.76 gross per year</li> <li>Incentives: Top performance incentives </li> <li>Paid bank holidays + 1 extra day in lieu </li> <li>WFH work model:   within Spain, or Hybrid if live within Catalunya</li> <li>Training:   2 weeks - same shift</li> <li>Office location: Barcelona (La Sagrera)</li> </ul> <p>Other Benefits: </p> <ul> <li>Best-in-class people engagement activities and programs </li> <li>Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment </li> <li>Employee Assistance Program - Free, confidential, and impartial guidance and support </li> <li>Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation </li> <li>Option to sign-up for Discounted Private Health Insurance </li> <li>Referral Program – Bring a friend and get a referral bonus. </li> <li>Access to LinkedIn specialised training &amp; courses.</li> </ul> <p><strong>Ready to Make a Difference?</strong> </p> <ul> <li>Showcase your talent: Share your CV highlighting achievements and responsibilities. </li> <li>Be you: No need for photos, age, marital status, or gender. </li> <li>Our process: Submit CV, then email, phone screening, and video interview.</li> </ul> <p>We&#39;re excited to meet you! </p> <p><strong>#wecare#wearecurious#weachievetogether</strong></p>