Managed Services Engineer| Microsoft Support (Remote)

Full Details of Job Post

About the Role:

The Managed Services Engineer| Microsoft Support representative will provide comprehensive support for the client's Microsoft environment, ensuring the stability, security, and performance of systems. The role involves performing routine maintenance, system upgrades, configuration, vulnerability remediation, and break/fix services for both on-premises and cloud-based infrastructure. Additionally, the specialist will support various client applications, perform remote installations, and assist in optimizing infrastructure operations.

Key tasks include system recovery, platform updates, policy management, and scheduled/emergency server reboots, all while adhering to best practices and service-level agreements.

What You’ll Do:

• Microsoft Infrastructure Management: Support and maintain client environments, including Microsoft 365, Windows Server, Active Directory, Azure Entra ID, SQL, and Exchange.
• Systems Maintenance & Security: Perform routine system updates, configuration, and patch management to ensure stability, security, and compliance with OEM best practices.
• Break/Fix Support: Troubleshoot and resolve hardware/software failures, system recovery, and database failover issues.
• Application Support: Install, configure, and support key client applications like Microsoft 365, SharePoint, Salesforce, antivirus software, ERP systems, and financial applications.
• Performance Optimization: Analyze and improve infrastructure performance, focusing on critical pain points and implementing best practices.
• Remote Installations: Facilitate remote deployments of client applications using tools like Microsoft Intune/AutoPilot and Active Directory group policies.
• System Upgrades: Ensure platforms meet compliance and feature enhancement requirements by managing and executing upgrade processes.
• Policy Management: Manage, analyze, and update system policies to ensure optimal environment performance.

Qualifications & Interests:

• Bachelor’s degree in IT, Computer Science, or equivalent experience
• 3-5 years of experience supporting Microsoft environments (Microsoft 365, Windows Server, Azure, Active Directory, SQL, and Exchange).
• Strong troubleshooting and system administration skills in on-premises and cloud infrastructures
• Proficiency with Microsoft Intune/AutoPilot, Active Directory Group Policies, and security protocols.
• Relevant certifications (e.g., Azure Administrator, MCSA, Microsoft 365 Certified) preferred
• Excellent problem-solving, communication, and remote work skills
• ITIL or CompTIA Network+/Security+ certifications are a plus

The Perks:

• Comprehensive medical, dental, and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

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