Remote Support Engineer I

Full Details of Job Post

• Receive and respond to inbound incident requests from Clients and External users via phone and ticketing system
• Perform a variety of technical tasks to complete requested work or remediate incidents, including but not limited to:
• Microsoft 365 and Active Directory administration (email groups, establishing connections, security groups, permissions, onboarding/offboarding)
• Basic wireless network and VPN troubleshooting
• Basic virtual desktop troubleshooting via vSphere and/or VMware Horizon
• Provide regular and timely updates to all parties (internal and external) on the incident statuses of all assigned work
• Maintains detailed documentation, notes, and steps pending or completed on all support tickets
• Maintain or exceed departmental minimum standards and metrics
• Perform triaging and troubleshooting of incident volume to resolve incidents
• Work under general supervision
• Aid higher-tier engineering staff with problem research and documentation
• Ability to work 11am- 8pm EST

• 2+ years of related work experience
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Exceptional interpersonal skills, positive attitude, and professional demeanor
• Exceptional Customer Service skills including ownership, advocacy, vigilance, and accountability
• Ability to follow and adhere to a defined process 
• Excellent communication skills, both written and verbal
• Must be customer-focused and able/willing to provide “white glove” service

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.

• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.