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Senior Technical Assistant

Latitude

Maryland

Remote

Contract -to - Hire

Moderate

Summary

Responsibilities

Troubleshoot and resolve complex technical issues related to hardware, software, or network systems.
Create user support SOP documentation.
Perform regular maintenance on systems, including updates, patches, and backups.
Monitor system performance and make recommendations for improvements.
Create and maintain detailed documentation for systems, processes, and troubleshooting procedures.
Assist in the planning, implementation, and management of technical projects.
Collaborate with other teams to ensure project goals are met on time and within budget.
Conduct quality assurance tests to ensure systems and solutions meet specified requirements.
Coordinate with vendors for the procurement of hardware, software, or services.

Requirements

5+ years of experience as technical assistance support.
3+ years of experience creating user support SOP documentation.
Great communication skills.
Ability to create SOP documentation.

Benefits

$50,000 - $80,000 a year

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Full Details of Job Post

A Senior Technical Assistant typically plays a key role in supporting technical operations and ensuring that systems and processes run smoothly within an organization.

Duties

Troubleshoot and resolve complex technical issues related to hardware, software, or network systems.
Creating user support SOP documentation.
Perform regular maintenance on systems, including updates, patches, and backups.
Monitor system performance and make recommendations for improvements.
Create and maintain detailed documentation for systems, processes, and troubleshooting procedures.
Ensure that all technical documentation is up-to-date and accessible.
ssist in the planning, implementation, and management of technical projects.
Collaborate with other teams to ensure project goals are met on time and within budget.
Conduct quality assurance tests to ensure systems and solutions meet specified requirements.
Coordinate with vendors for the procurement of hardware, software, or services.