Student Success Coach / Externship Coordinator - Surgical Tech (Remote)

Full Details of Job Post

About Stepful

Stepful is reimagining healthcare training, making it 10x more accessible, effective, and fun.

Stepful is one of the fastest-growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbyterian, and Davita. Stepful students increase their salaries by 25% on average after just 4 months of training.

The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.

Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.

The Role

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?

As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.

What You’ll Do

• Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.

• Work 1:1 with students to navigate the process of securing an externship, including drafting resumes, conducting mock interviews, ensuring students successfully complete all the requirements on time to join the externship site, and ensuring students complete the externship requirements

• Liaise with the preceptors to ensure the preceptors understand their roles and responsibilities.

• Provide timely support to our students successfully resolving inquiries using Front/HubSpot.

• Ensure student externship placement on site within one week of them completing their program.

• Coach students to excel at their externship.

• Ensure students are completing their clinical cases and keeping documentation

• Provide timely support to our students, successfully resolving inquiries using Front/HubSpot.

Qualifications

• Experience working for a vocational training school, university, or staffing agency

• Two years of experience in career services, externship role, or student coaching role (preferred)

• Front, Freshdesk, or Hubspot experience (preferred)

• Be a Tech in Surgery (optional)

• Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.

• Availability to work 15-20 hours per week

Job type

• Remote

• Contract

Pay: $18.00 - $22.00 per hour

Expected hours: 15 – 20 per week

Schedule: Day shift