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Customer Service and E-Commerce Coordinator

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This job posting is now over 3 months old. It is likely closed or filled. We recommend not applying and focusing on more recent opportunities instead.

OutsourcedStaff

Philippines

Remote

Full Time (Work From Home)

Moderate

Summary

Responsibilities

Respond to, refer, and resolve customer enquiries in an empathetic, polite, and timely manner.
Manage customer service responses via the Podium platform and email.
List products on WooCommerce and maintain accurate product listings.

Requirements

Minimum of 2 years of experience in customer service.
Technological skills to fulfil the requirements of this position.
Well-developed verbal and written communication skills.

Benefits

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Full Details of Job Post

About Us

Our client was established in 2018 as an ever-growing and evolving e-commerce brand specialising in the manufacture and distribution of premium vinyl overlays and automotive parts.

Job Overview

We are seeking a highly organised, motivated, and detail-oriented individual to join our team as our Customer Service and E-Commerce Coordinator. Your primary role will be to respond to all customer queries daily and assist with e-commerce tasks including, uploading new products to the website, creating new products on Adobe Illustrator, and other related tasks.

Key Responsibilities:

Respond to, refer, and resolve customer enquiries in an empathetic, polite, and timely manner.
Provide information on the company's products to potential customers.
Manage customer service responses via the Podium platform and email.
Complete customer service tasks in the morning and afternoon each day.
Trace scanned product templates.
Create website images.
List products on WooCommerce.
Handle product enquiries from customers.
Manage order queries and updates.
Process customer returns efficiently.
Provide timely order processing updates.
Maintain accurate product listings on WooCommerce.
Regularly update product descriptions and images.
Ensure high levels of customer satisfaction.
Troubleshoot and resolve customer issues promptly.
Support internal teams with various e-commerce tasks.