Remote Support Engineer 2 - Magnet Technologies

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<div style="display: inline;"><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.</span><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.</span><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span></p><p><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;"></span></p><p><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">Apply now for the position&nbsp;<strong>of Remote Support Engineer 2 –</strong></span><strong><span style="font-family: Arial, sans-serif; font-size: 10pt;">Magnet Technologies<span style="color: black;"> </span></span></strong><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">and you will p</span><span style="font-family: Arial, sans-serif; font-size: 10pt;">rovide technical support to customers or Field Service Engineers (FSEs) for Magnet systems manufactured by Siemens Healthineers, triage calls through attempting remote diagnosis and/or remote repair.</span><span style="font-family: Arial, sans-serif; font-size: 10pt; color: red;">&nbsp;</span></p><p><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;"></span></p><p><strong><span style="font-family: Arial, sans-serif; font-size: 10pt; color: rgb(236, 102, 2);">Your Role:</span></strong><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span></p><ul><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">You provide remote service support for superconducting electromagnets with focus on:</span></li><ul><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Monitoring, evaluating, and approving liquid helium volumes and orders requested by our field service partners</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Magnetic field shim analysis and support for shim iterations when needed</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Proactive analysis of systems demonstrating abnormal behavior, in an effort to contain liquid helium losses</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Collaboration with the PROA/Guardian and Chiller Support teams to ensure magnet and refrigeration system health</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Collaboration with Magnet Expert (MAX) CSE’s to conduct advanced service functions (cold head exchanges, top-off de-ice procedures, and thermal cycles)</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Manage escalations and communicate with the Magnet HSC for deeper analysis when require</span></li></ul><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">You create notifications for incoming FSE/Customer calls, utilize real time task management for documentation of work performed and recommended action plan.&nbsp;</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">You provide rapid recovery support for quenched magnets, evaluation of advanced magnet supervision logs, quench root cause analysis</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">You perform on-site support of local service teams with repair of customer equipment when necessary or work on-call/stand-by or travel out of the assigned area as scheduled by the Operations Manager to meet obligations of customer contracts or due to emergencies.</span></li></ul><p><strong><span style="font-family: Arial, sans-serif; font-size: 10pt; color: rgb(236, 102, 2);">Your Expertise:</span></strong></p><ul><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Associates Degree or vocational technical training required in the areas of </span><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">healthcare imaging equipment service; superconductive magnet tools and service test equipment; Magnet service training including magnet de-icing, cold head replacement, Magnet cooldown and shim calculation</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">More than 2 years+ experience working in a field service role supporting healthcare imaging equipment</span></li><li><span style="font-family: Symbol; font-size: 10pt; text-indent: -0.25in;"><span style="line-height: normal; font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal;">&nbsp;</span></span><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Proficient skills in typing and Outlook, Excel, Word, and other job critical applications</span></li><li><span style="font-family: Symbol; font-size: 10pt; text-indent: -0.25in;"><span style="line-height: normal; font-family: &quot;Times New Roman&quot;; font-size: 7pt; font-stretch: normal;">&nbsp;</span></span><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Excellent communication and documentation skills</span></li><li><span style="font-family: Arial, sans-serif; font-size: 10pt; text-indent: -0.25in;">Valid passport is required</span></li></ul><p><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;"></span><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span><strong><span style="font-family: Arial, sans-serif; font-size: 10pt;">This position provides support from 10:00am to 7:00pm EST with occasional shift change as needed.</span></strong></p><p><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span><span style="font-family: Arial, sans-serif; font-size: 10pt; color: rgb(36, 36, 36);">The pay range for this position is&nbsp;$</span><span style="font-family: Arial, sans-serif; font-size: 10pt;">67,290&nbsp; -&nbsp; $87,080 <span style="color: rgb(36, 36, 36);">annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay.&nbsp;&nbsp;</span>Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.&nbsp;&nbsp; Details regarding our benefits can be found here<strong><em>:&nbsp;</em></strong><strong><em><a href="https://benefitsatshs.com/index.html">https://benefitsatshs.com/index.html</a></em></strong>.&nbsp;<span style="color: rgb(36, 36, 36);">This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.</span></span></p><p><span style="font-family: Arial, sans-serif; font-size: 10pt;"></span></p><p style="margin: 0in;"><strong style="font-size: 12pt;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">Who we are:</span></strong></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.</span></p><p style="margin: 0in;"><strong><span style="font-family: Arial, sans-serif; font-size: 10pt; color: red;">&nbsp;</span></strong><span style="font-family: Arial, sans-serif; font-size: 10pt; color: red;"></span></p><p style="margin: 0in;"><strong><span style="font-family: Arial, sans-serif; font-size: 10pt;">How we work:</span></strong><span style="font-family: Arial, sans-serif; font-size: 10pt;"></span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at <a href="https://jobs.siemens-healthineers.com/careers">https://jobs.siemens-healthineers.com/careers</a></span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">As an equal opportunity employer, we welcome applications from individuals with disabilities. </span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">&nbsp;</span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">Successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulation.</span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">&nbsp;</span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please </span><span style="font-family: Arial, sans-serif; font-size: 10pt;"><a href="https://jobs.siemens-healthineers.com/candidate/register?domain=siemens.com&hl=en&microsite=siemens-healthineers&utm_source=siemens-healthineers&next=http%3A%2F%2Fjobs.siemens-healthineers.com%2Fcareerhub%2Fme%3Faction%3Dedit%26profile_type%3Dcandidate%26domain%3Dsiemens.com%26customredirect%3D1%26utm_source%3Dsiemens-healthineers">create a profile</a><span style="color: black;"> within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</span></span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt; color: black;">&nbsp;</span><strong style="font-size: 12pt;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">&nbsp;</span></strong></p><p style="margin: 0in;"><strong><span style="font-family: Arial, sans-serif; font-size: 10pt;">To all recruitment agencies:</span></strong><span style="font-family: Arial, sans-serif; font-size: 10pt;"></span></p><p style="margin: 0in;"><span style="font-family: Arial, sans-serif; font-size: 10pt;">Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.</span></p><p><span style="font-family: Arial, sans-serif; font-size: 10pt;"></span></p></div><div><p> <b>Equal Employment Opportunity Statement</b><br> Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. <br><br> <b>Reasonable Accommodations</b><br> If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link <a href="https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html">Accommodation for disability form</a>. 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