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Full Details of Job Post
Role Summary:
The role of the Field Service Technician Level 3 is to travel to customer sites, provide service and resolve technical product issues. The services provided may consist of troubleshooting complex problems with equipment, commissioning, repair, maintenance and training of electric actuators and related equipment.
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve’s equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.
Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.
Remote Role: Must live near a major airport anywhere in the United States
Responsibilities Include:
Make direct, in-person service calls in response to customer requests.
Assess mechanical & electrical problems and take actions to resolve promptly.
Work side-by-side with our customer’s personnel, and lead work crews as required.
Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
Ensure that equipment is installed successfully and on schedule.
Check equipment prior to start-up and assess start-up performance.
Monitor the maintenance and performance of Flowserve equipment.
Train customers in the proper procedures for operating and maintaining Flowserve products.
Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
Other duties as assigned.
Requirements:
Associate degree (A. A.) or equivalent from a two-year college or technical school and (5) years of related experience, or equivalent combination of education and related experience.
Knowledgeable about the industrial applications and operations of equipment.
Experience with installing electromechanical equipment.
Experience with repairing equipment.
Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
Must be a self-starter with good follow-through, capable of working independently with little supervision.
Capable in Outlook, Word, and Excel
An active driver’s license with a good driving record is essential to the role.
Able to travel up to 50% or more
Able to work overtime as required to minimize impact to customers
Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
Excellent communication skills
Good organizational skills
Communicate by word and actions Flowserve’s values for ethics, safety, and quality
Must live near a major airport
Preferred Experience / Skills:
Professional certifications in this field.
Ability to work collaboratively with unfamiliar teams.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!