Remote Service Engineer, Healthcare Software

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Job Description

Remote Service Engineer – Healthcare Software

Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.

Your role:

• We are currently recruiting for 2 Remote Service Engineers to join our team and supports our Emergency Medical Record (ICCA) and Care Management Software used  in A&E & ICU departments.

• As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd line when needed.

• You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training.

• To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge.

• This role offers you the chance to work from home, supporting customers remotely with travel to UK&I customer sites and potentially international customers as required

• From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.  Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if:

• You have a technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions.

• You are bachelor's degree educated in computer science or medical informatics or other equivalent

• Your technical skills include:

  • Windows Server

  • SQL Server 2012+ including the ability to run queries

  • Networking

  • Ideally, HL7, DICOM, FHIR and an understanding of Clinical/Hospital Patient Workflow

• Your soft skills include:

  • Ability to communicate effectively with both technical and non-technical stakeholders.

  • Reliability, commitment, and a confident demeanour; strong cross-departmental teamwork abilities

• You will be willing to work weekends and provide extended emergency service with 24/7 on-call availability when needed.

• You will need to hold a full driving license

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Philips

We are a health technology company.  We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here

• Discover our rich and exciting history here

• Learn more about our purpose here

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.  We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. 

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

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